To help owners stay connected with their whenua, it’s important that we keep our records accurate and up to date. Our registry team looks after the contact records of hundreds of thousands of people.
Maree Matheson, Registry Services Advisor at Te Tumu Paeroa, says “the owners’ register is extremely important. The register affects everything for our clients – their ownership, their distributions, their ability to vote at meetings. We need to make sure everything’s up to date so our clients have faith in us and the mahi we do.”
Becoming an owner can be a difficult experience for people. The succession process can be confusing, intimidating, and it often comes at a time of grief. It’s at this time that many owners have their first interaction with Te Tumu Paeroa, through our registry team.“Owners often come to us when they’re going through a really difficult time. They can be dealing with grief, funeral or unveiling costs, and other family issues when they go through that succession process,” says Maree.
“It’s important that we take the time to help them understand the succession process as well as our own processes following a succession. It’s a lot easier for them when they get that understanding.”
“When they get that feeling of relief, you can hear it through the phone. They’re so grateful someone’s taken the time to help them! That’s one of the best parts of the job!”
Working with our registry team
Joe Hawkins is a Māori landowner living in Hastings, with whenua in the Rotorua area. He’s helped his whānau through the succession process and with updating their details. Maree was involved in helping him with this process.
“Working through with Maree was quite straightforward. I had most of the [whānau] information already. It was just a matter of tidying up their emails, phone numbers and addresses,” says Joe.
“When I got onto Maree, I tell you what – it moved. She dealt with me one on one and we tidied it up.”
Joe has a strong connection to the land. By helping his whānau maintain that connection, he hopes to see the next generation continue to carry this taonga tuku iho.
“I’m not in it for the pūtea. It’s mainly for the younger generation coming through. I’ve got a granddaughter who I’ll probably be passing [my land] down to. I also just spent time with my niece. I put her on the website and showed her the land. She was quite amazed! She couldn’t believe it when she saw it,” says Joe.
“I’m enjoying my retirement now. And I’ve tidied all this up. It’s up to a few young ones to get up there and learn about this side of their culture!”