We want to make sure we’re providing a valuable service to you, our clients. To do this, we need feedback from owners and trustees about the interactions you’ve had with us.

Te Aroha

By completing this survey you’re giving us important feedback which we’ll use to help develop our service to you and how we manage your land in the future.

That’s why we’ve engaged an independent market research company to measure the quality of the service you’ve received over the past year.

Over the next three weeks UMR will conduct an online survey to a selection of our clients.

If you’ve registered for My Whenua, you might be contacted by UMR to give your feedback on our services.

Frequently asked questions about our annual client survey

Who is UMR?

UMR is an independent market research and evaluation company. They specialise in corporate reputation, issue management, policy, evaluation, social and rural research. They have been in operation since 1987. They have offices in Wellington, Auckland, Sydney and Melbourne.

How did UMR get my number/email address?

Te Tumu Paeroa securely supplied UMR with a list of our clients who’ve had contact with us through My Whenua. We’re bound by the principles of the Privacy Act. These principles determine how we collect, store and use your personal information. 

Will you be able to identify my answers?

Your answers will be completely confidential. They’ll be grouped with those of other clients’ and will not be looked at in isolation. We won’t be able to work out who said what.

Why are you not asking us yourselves?

We don’t want to influence what you say, so we are using an independent organisation to conduct the research on our behalf. This means that your answers are confidential, and the results we get are unbiased.

Who can I talk to about the survey?

Queries or feedback can be emailed through to Louise Sheppard, Te Tumu Paeroa Communications Advisor at louise.sheppard@tetumupaeroa.co.nz.